DATA PROTECTION REGULATION
Lawgate Solicitors is a trading name of Lawgate Solicitors Limited a company registered in England & Wales with Companies House Registration No. 09251134 authorised and regulated by the Solicitors Regulation Authority ( SRA no. 627660) ( ICO no. ZA189545) VAT no. 234924796 www.lawgatesolicitorsuk.com
Registered Office: Lawgate Solicitors Ltd, Baylis House, Stoke Poges Lane, Slough, SL1 3PB
Tel: 0203 475 6561/01753384585 Fax: 02034756562 Mob: 07581407774
All Communications regarding general data protection regulation must be marked ‘for the attention of the Data Protection Officer.’
Business of Lawgate Solicitors:
Provision of Legal Services.
We hold your personal information and under the General Data Protection Regulation (GDPR) we do our utmost to protect your privacy.This applies across the European Union including in the United Kingdom.
Your personal information is data which by itself or with other data can be used to identify you.
We follow security procedures regarding the storage and disclosure of information which you have given us in order to avoid unauthorised loss or access. As such we have security systems and procedures to protect information from unauthorised disclosure, misuse or destruction.
What information do we hold about you?
Where personal information is collected by us, you will be informed as to what information is being captured and why. The personal information collected may include:
- Your name and contact information
- Your date of birth , national insurance number
- Financial details such as income ,bank accounts
- Biometric data such as finger prints
- Information from third parties such as credit reference, fraud prevention,insurance,regulatory, courts, publicly available agencies/ bodies.
- Family, lifestyle or social circumstances if relevant to the service
- Education and employment details for the service,credit. fraud prevention
- Personal data on linked clients to your case , you must have their authority to provide their personal data
Providing your personal data
We’ll tell you if providing some personal information is optional, including if we ask your consent to process it. In all other cases we expect you to provide your personal data so we can provide you a service and act on your behalf.
Why do we collect this information?
We collect personal information to allow us to provide you with a personalised service and in order to comply with our legal and regulatory requirements such as to help prevent fraud, crime, anti-money laundering and for identity verification.
Your data may be received from you/ exchanged through communication in person , telephone, letters, emails ,text / SMS , Whatsapp or other means we have chosen to communicate with each other/ third parties on your behalf or in the interests of our business.
Most of the information is provided by you and sometimes from third parties. We may have to perform checks on you and process information to prevent and detect crime and to comply with laws such as those relating to fraud , bribery , corruption ,terrorism , money laundering.
How we use your information?
We collect most of your data directly during the journey of our service and sometimes through third parties in order for us to be able to provide an effective service to you and to comply with laws and regulations that apply to us and to protect our business and our clients.
We store sensitive information, such as your name, address or payment details. They simply allow us to provide you with a personalised service.
We may need to monitor our communications with you or record them, for regulatory, legal obligation, legitimate reasons, training and quality control.
Using your data the legal basis and purpose:
- To manage and perform our services for you
- For our own legitimate interests such as monitoring and marketing, good governance and to secure your data
- To comply with legal and regulatory requirements such as to verify your identity, fraud prevention , anti-money laundering
- Based on your consent , such as when you ask us to share your data or for marketing
You can withdraw your consent at any time, but it may mean we cannot do certain things for you.
Who we share your information with?
The information generated about you is used in order for us to provide you with a personalised service and for marketing, monitoring and analysing our services. Any third parties we share your data with our required to also protect your data under their own privacy policies.
- We may share your data with subcontractors and other persons who help us provide our service to you
- Companies providing a service to us
- Legal, law enforcement, fraud prevention professional, regulatory bodies/agencies, auditors and official bodies such as government bodies and agencies in the UK and overseas to comply with their requirements and the administration of justice.
- All bodies to protect the security or integrity of our business
- In an emergency to protect your and our business interests
- Market research organisation
- Any business we restructure / merge with/ acquires this business
- Anyone else with your consent
International transfer of Data
In some circumstances your data may be transferred oversees. Our control is limited oversees as to what happens with your information. We may need to impose contractual obligations to safeguard your and our interest.
How long do we keep your information?
We will keep your personal information only as long as is necessary to fulfil the purpose for which it was collected and in accordance with our legal and regulatory requirements and in most cases for six years.
We’ll retain your personal data for as long as you may legally bring a claim against us.
- You have a right to request a copy of the personal information we hold about you. This is called a subject access request. If you wish to make such a request, contact the Data Protection Officer on our Registered office telephone number as advertised on our website and our communications with you.
- You have the right to move, copy, transfer your personal data.
- You have the right to be informed about our processing of your personal data
- You have a right to correct or complete personal data
- You have a right to object to the processing of your personal data
- You have a right for your personal data to be erased ( right to be forgotten)
- You have a right to have your data reviewed where a decision is made by an automated non- human process
If you wish to correct any information about you held by us, then contact our Data Protection Officer in the first instance.
- If you require further information about how your personal information is held and processed by us please contact the Data Protection Officer. You can write to us at our Registered Office address as advertised on our website and our communications with you.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately so that we can do our best to resolve the problem.
Or by email at email@example.com
- We will send you a letter acknowledging receipt of your complaint within 3 days of receiving it.
- Mr Shahzad Akhtar will then respond to you to discuss and hopefully resolve your complaint. He will do this within 21 days of sending you the acknowledgement letter.
- Mr Akhtar will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied, you should contact us again and we will review the matter. However, if you are still not satisfied then you can contact Legal Ombudsman.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint about the investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them directly.
Changes to this privacy notice
This privacy notice was last updated November 2019.